cobra33 Privacy Policy
This page describes what we collect when you use cobra33 and how we keep that data protected. When you register, deposit, or place a bet on our platform, you share information with us—your email, identity documents, payment details, and account activity. We treat that data as sensitive and handle it according to the standards set out below.
Our commitment is to be clear about what we collect, who has access to it, how long we store it, and what rights you have. We do not sell your data to marketing agencies or data brokers. We use it only to operate your account, process your withdrawals, comply with local law in the jurisdictions where cobra33 operates, and prevent fraud.
What we collect and how we use it
We collect information in two categories: what you give us directly, and what we observe as you use cobra33.
Direct information: When you open an account, we ask for your email, full name, date of birth, phone number, and proof of identity (a national ID card, driving licence, or passport). If you deposit via DANA, e-wallet, or mobile banking, those payment providers send us confirmation of the transaction—we keep a record of the amount, date, and reference number, but not your banking credentials. If you are based in Jakarta, Surabaya, Bandung, or Medan and register with cobra33, we verify that you are in a supported jurisdiction before we allow you to fund your account.
Observed information: We log your IP address, browser type, device model, and the games or markets you view. We record when you log in, how often you use cobra33, and whether you use the mobile app or the web version. We do this to detect unusual activity (for example, a login from a new country, or multiple failed password attempts), to improve our platform, and to honour withdrawal limits you may set.
We use this data to settle your bets, process your deposits and withdrawals, send you account alerts (e.g., when you withdraw from cobra33, or when we need updated documents), investigate disputes, and screen for fraud. We do not use it to target you with marketing email or push notifications unless you ask us to.
Third-party processors
We cannot process payments or host cobra33 entirely on our own. Our payment processors (the companies that handle local payment, online payment, e-wallet, mobile banking, and bank transfers) receive transaction data. Our hosting provider stores your encrypted data on servers that may sit outside Indonesia. We have written agreements with all of these processors requiring them to keep your data confidential and to use it only for the purpose we specify. We do not allow them to sell or share your data.
How long we keep your data
We keep your account data (email, identity documents, betting history, deposit and withdrawal records) for as long as your account is active. After you close your cobra33 account, we retain transaction records for seven years to comply with anti-money-laundering law, but we delete your personal documents (ID scans, proof of address) after two years. If you request deletion of your account before that period, we will anonymise your data so we cannot identify you, but we cannot erase transaction records required by law.
Your rights and our responsibilities
Under Indonesian data protection principles, you have the right to ask us what data we hold about you, to correct it if it is wrong, and to request deletion where we no longer have a legal reason to keep it. To exercise these rights, contact our support team with your account email and a request. We will respond within 14 days.
We protect your data using encryption for passwords and payment details, two-factor authentication to prevent unauthorised login, and regular audits of our systems. We do not share your account details with other users, and we do not publish your betting history or league preferences on cobra33 unless you make them public yourself.
Cookies and tracking
We use cookies to remember your login session, to keep your preferences (language, odds format), and to detect fraud. You can disable non-essential cookies in your browser settings without losing access to cobra33, but we recommend keeping security cookies enabled. We do not use third-party cookies to track you across other websites.
Jurisdiction and contact
cobra33 operates under the laws of the jurisdictions where our service is available. Our servers may sit outside Indonesia, which means your data may be processed or stored internationally. By using cobra33, you agree that we may transfer your data across borders to deliver the service and comply with law.
If you have a question about this privacy policy, a concern about your data, or a request to access or delete your information, contact our support team. We are here to help and will respond within one business day.